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Decarbonizing your data strategy

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Decarbonizing your data strategy


That’s purely the efficiencies of running the box. Absolutely, it needs to happen. But the challenge coming in, and this is where regulations are going to force our hand in some ways, is that they’re going to say, well, you have to have a carbon reduction throughout the supply chain. And from suppliers, like us as Hitachi Vantara, we have to declare what’s the carbon footprint of my product? And a great example of that is we’ve shifted. We do manufacture absolutely in Japan, but again, how do we shift software development, are we doing it closer to the API? Are we doing it closer to the box? Is it efficient? All those things really matter. So these methods and technologies are evolving to meet these challenges. But I think what the enterprises need to do is really open their mind as to what data they’re storing, how they’re storing it, but also where their suppliers are providing it, where they’re storing their data. Data locality matters, but at the end of the day, you’ve got to understand that data, so important.

Laurel: That’s really interesting that the tech industry, well, through data centers are contributing more to greenhouse emissions than the airline industry, which that’s astonishing. So how should leaders integrate decarbonization goals into their budgets and agendas? I mean, you mentioned a bit about data locality, but are there proactive steps they can start thinking about?

Ian: Absolutely. This is also quite overwhelming, and I speak to customers a lot on this. They’re like, where do I start? This isn’t a competitive thing. And we see this a little bit in our industry as like, oh, well, who is more greener than who? It doesn’t matter. We’re doing this as a collective. You’ve got to start somewhere. So making a step, be that as small as it is, is a massive thing, and it shouldn’t be underestimated. When we look at integrating the carbonization goals into budgets, the agenda is crucial. Start where you can actually have some impact. Don’t try and bite off more than you can chew as the saying says. Set some targets. Say, “Well, look, I’m just going to understand what my CO2 footprint is.” First of all, “what am I consuming day-to-day? How much renewable energy sources am I using?” And set some targets around that based upon where you can get to.

Allocate some resources to it. Allow that from financials, human resources, sustainability projects and initiatives across your organizations. This isn’t just IT. Invest in energy efficient technologies. Go and ask your vendors to help you. As I say, it’s not a competitive thing, come and ask people like us and say, “Well, what would you recommend? Where would I start? What’s a good thing?” We’re not here to cram things in your face, we’re here to help you make those steps. And to your point around the airline industry, there are so many stats that are just eye watering that really kind of change thinking. And one that really brings to mind for me is a six second social media video uses the same amount of power as you would use to boil 22 gallons of water, a six second video.

And think about it, that’s because I’m powering the phone, I’m powering the cell mass, I’m powering the data centers, I’m replicating the data centers, presenting that back out. That’s exactly what we’re doing. So this idea of… just start somewhere. Before we get to regulation, and that will happen. That’s a given. But have regular reviews, look at what you’re doing, take a step, understand what you’re doing today, and make it a part of your agenda, of your business’s agenda. Because you know what? I say this isn’t competitive, but reality is, you need to be competitively sustainable to exist in your industry. Customers will choose someone different. That’s why this is really important.

Laurel: To sort of put this into a real stake, how does a company like Hitachi Vantara measure its own consumption of power and emissions? And what’s the company’s approach to reducing its own carbon footprint?

Ian: It’s constantly evolving. It is absolutely. The first thing is constant audits. We have a team dedicated to looking at sustainability and to be key here, Hitachi Vantara is a wholly-owned subsidiary of Hitachi Limited. And Hitachi Limited, our executives are entirely incentivized on our green capabilities. That’s absolutely key. This idea of executives making bonuses because they’ve sold stuff, no. Hitachi executives are bonused if we meet our green goals. So there’s a complete mindshift in us as a company. So that changes everything. The first thing is when we say we want to do energy audits and we’re looking at emissions inventories and data center monitoring, this is key to who we are as a company, and that’s really important. We’ve made a massive shift change as a company, but we’re not talking about that. For customers listening to this podcast, what’s their approach and how can they make that change?

Where we’ve seen value is, look at efficiency improvements, energy efficiency improvements. Now, we’re very biased. We have our own power generation company, which not many people do, but it means that I can go, hey, where’s the best renewable energy at the minute from the grid to be able to supply us in Hitachi Vantara? Equally, we can offset that with carbon offsetting that we’re doing with Hitachi power grids, for example, where they’re investing in green technology and projects that reduce or capture emissions. There’s a lot of thought process, carbon offsetting is a very sensitive subject because a lot of the time it’s, hey, we’re going to plant a tree for everything. It’s outsourced to a third world country and there’s corruption, there’s issues, and those things never happen. There’s issues around that. But again, it’s finding the actions that you are taking, engaging your employees, and getting them involved.

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The hunter-gatherer groups at the heart of a microbiome gold rush

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The hunter-gatherer groups at the heart of a microbiome gold rush


The first step to finding out is to catalogue what microbes we might have lost. To get as close to ancient microbiomes as possible, microbiologists have begun studying multiple Indigenous groups. Two have received the most attention: the Yanomami of the Amazon rainforest and the Hadza, in northern Tanzania. 

Researchers have made some startling discoveries already. A study by Sonnenburg and his colleagues, published in July, found that the gut microbiomes of the Hadza appear to include bugs that aren’t seen elsewhere—around 20% of the microbe genomes identified had not been recorded in a global catalogue of over 200,000 such genomes. The researchers found 8.4 million protein families in the guts of the 167 Hadza people they studied. Over half of them had not previously been identified in the human gut.

Plenty of other studies published in the last decade or so have helped build a picture of how the diets and lifestyles of hunter-gatherer societies influence the microbiome, and scientists have speculated on what this means for those living in more industrialized societies. But these revelations have come at a price.

A changing way of life

The Hadza people hunt wild animals and forage for fruit and honey. “We still live the ancient way of life, with arrows and old knives,” says Mangola, who works with the Olanakwe Community Fund to support education and economic projects for the Hadza. Hunters seek out food in the bush, which might include baboons, vervet monkeys, guinea fowl, kudu, porcupines, or dik-dik. Gatherers collect fruits, vegetables, and honey.

Mangola, who has met with multiple scientists over the years and participated in many research projects, has witnessed firsthand the impact of such research on his community. Much of it has been positive. But not all researchers act thoughtfully and ethically, he says, and some have exploited or harmed the community.

One enduring problem, says Mangola, is that scientists have tended to come and study the Hadza without properly explaining their research or their results. They arrive from Europe or the US, accompanied by guides, and collect feces, blood, hair, and other biological samples. Often, the people giving up these samples don’t know what they will be used for, says Mangola. Scientists get their results and publish them without returning to share them. “You tell the world [what you’ve discovered]—why can’t you come back to Tanzania to tell the Hadza?” asks Mangola. “It would bring meaning and excitement to the community,” he says.

Some scientists have talked about the Hadza as if they were living fossils, says Alyssa Crittenden, a nutritional anthropologist and biologist at the University of Nevada in Las Vegas, who has been studying and working with the Hadza for the last two decades.

The Hadza have been described as being “locked in time,” she adds, but characterizations like that don’t reflect reality. She has made many trips to Tanzania and seen for herself how life has changed. Tourists flock to the region. Roads have been built. Charities have helped the Hadza secure land rights. Mangola went abroad for his education: he has a law degree and a master’s from the Indigenous Peoples Law and Policy program at the University of Arizona.

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan


Over the last couple of decades, scientists have come to realize just how important the microbes that crawl all over us are to our health. But some believe our microbiomes are in crisis—casualties of an increasingly sanitized way of life. Disturbances in the collections of microbes we host have been associated with a whole host of diseases, ranging from arthritis to Alzheimer’s.

Some might not be completely gone, though. Scientists believe many might still be hiding inside the intestines of people who don’t live in the polluted, processed environment that most of the rest of us share. They’ve been studying the feces of people like the Yanomami, an Indigenous group in the Amazon, who appear to still have some of the microbes that other people have lost. 

But there is a major catch: we don’t know whether those in hunter-gatherer societies really do have “healthier” microbiomes—and if they do, whether the benefits could be shared with others. At the same time, members of the communities being studied are concerned about the risk of what’s called biopiracy—taking natural resources from poorer countries for the benefit of wealthier ones. Read the full story.

—Jessica Hamzelou

Eric Schmidt has a 6-point plan for fighting election misinformation

—by Eric Schmidt, formerly the CEO of Google, and current cofounder of philanthropic initiative Schmidt Futures

The coming year will be one of seismic political shifts. Over 4 billion people will head to the polls in countries including the United States, Taiwan, India, and Indonesia, making 2024 the biggest election year in history.

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Navigating a shifting customer-engagement landscape with generative AI

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Navigating a shifting customer-engagement landscape with generative AI


A strategic imperative

Generative AI’s ability to harness customer data in a highly sophisticated manner means enterprises are accelerating plans to invest in and leverage the technology’s capabilities. In a study titled “The Future of Enterprise Data & AI,” Corinium Intelligence and WNS Triange surveyed 100 global C-suite leaders and decision-makers specializing in AI, analytics, and data. Seventy-six percent of the respondents said that their organizations are already using or planning to use generative AI.

According to McKinsey, while generative AI will affect most business functions, “four of them will likely account for 75% of the total annual value it can deliver.” Among these are marketing and sales and customer operations. Yet, despite the technology’s benefits, many leaders are unsure about the right approach to take and mindful of the risks associated with large investments.

Mapping out a generative AI pathway

One of the first challenges organizations need to overcome is senior leadership alignment. “You need the necessary strategy; you need the ability to have the necessary buy-in of people,” says Ayer. “You need to make sure that you’ve got the right use case and business case for each one of them.” In other words, a clearly defined roadmap and precise business objectives are as crucial as understanding whether a process is amenable to the use of generative AI.

The implementation of a generative AI strategy can take time. According to Ayer, business leaders should maintain a realistic perspective on the duration required for formulating a strategy, conduct necessary training across various teams and functions, and identify the areas of value addition. And for any generative AI deployment to work seamlessly, the right data ecosystems must be in place.

Ayer cites WNS Triange’s collaboration with an insurer to create a claims process by leveraging generative AI. Thanks to the new technology, the insurer can immediately assess the severity of a vehicle’s damage from an accident and make a claims recommendation based on the unstructured data provided by the client. “Because this can be immediately assessed by a surveyor and they can reach a recommendation quickly, this instantly improves the insurer’s ability to satisfy their policyholders and reduce the claims processing time,” Ayer explains.

All that, however, would not be possible without data on past claims history, repair costs, transaction data, and other necessary data sets to extract clear value from generative AI analysis. “Be very clear about data sufficiency. Don’t jump into a program where eventually you realize you don’t have the necessary data,” Ayer says.

The benefits of third-party experience

Enterprises are increasingly aware that they must embrace generative AI, but knowing where to begin is another thing. “You start off wanting to make sure you don’t repeat mistakes other people have made,” says Ayer. An external provider can help organizations avoid those mistakes and leverage best practices and frameworks for testing and defining explainability and benchmarks for return on investment (ROI).

Using pre-built solutions by external partners can expedite time to market and increase a generative AI program’s value. These solutions can harness pre-built industry-specific generative AI platforms to accelerate deployment. “Generative AI programs can be extremely complicated,” Ayer points out. “There are a lot of infrastructure requirements, touch points with customers, and internal regulations. Organizations will also have to consider using pre-built solutions to accelerate speed to value. Third-party service providers bring the expertise of having an integrated approach to all these elements.”

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