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Enabling enterprise growth with data intelligence

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Enabling enterprise growth with data intelligence


And here again, I have got to say that we want to address in a slightly different manner. I think we want to address it so that customers are able to take full advantage of the elasticity of the cloud, and also they’re able to take full advantage of on-prem environments. And how we want to do it, we want to do it in such a way that it’s almost in a seamless way, in a seamless manner. They can manage the data from their private data centers, doing the cloud and get the best from both worlds.

Laurel: An interesting perspective there, but this also kind of requires different elements of the business to come in. So from a leadership perspective, what are some best practices that you’ve instituted or recommended to make that transition to better data management?

Bharti: Yeah, I would say I think the data journey starts with data planning, and which should not be done in a siloed manner. And getting it right from the onset is extremely, extremely important. And what you need to do here is at the beginning of your data planning, you’ve got to get all the stakeholders together, whether it’s your CIO, your business users, your CTOs. So this strategy should never be done in a siloed manner. And in fact, I do want to think about, highlight another aspect, which probably people don’t do very much is how do you even bring your partners into the mix? In fact, I do have an example here. Prior to joining Hitachi Vantara, I was a CTO, an air purifier company. And as we were defining our data strategy, we were looking at our Salesforce data, we were looking at data in our NetSuite, we were looking at the customer tickets, and we were doing all this to see how we can drive marketing campaigns.

And as I was looking at this data, I felt that something was totally missing. And in fact, what was missing was the weather data, which is not our data, which was third-party data. For us to design effective marketing campaigns, it was very important for us to have insights into this weather data. For example, if there are allergies in a particular region or if there are wildfires in a particular region. And that data was so important. So having a strategy where you are able to bring all stakeholders, all parts of data together and think from the beginning is the right thing to get started.

Laurel: And with big hairy problems and goals, there’s also this consideration that data centers contribute to an enterprise’s carbon emissions. Thinking about partnerships and modernizing data management and everything we’ve talked about so far, how can enterprises meet sustainability goals while also modernizing their data infrastructure to accommodate all of their historical and real-time data, especially when it comes from, as you mentioned, so many different sources?

Bharti: Yeah, I’m glad that you are bringing up this point because it’s very important not to ignore this. And in fact, with all the gen AI and all the things that we are talking about, like one fine-tuning of one model can actually generate up to five times the carbon emissions that are possible from a passenger car in a lifetime. So we’re talking about a huge, huge environmental effect here. And this particular topic is extremely important to Hitachi. And in fact, our goal is to go carbon-neutral with our operations by 2030 and across our value chain by 2050. And how we are addressing this problem here is kind of both on the hardware side and also on the software side. Right from the onset, we are designing our hardware, we are looking at end-to-end components to see what kind of carbon footprint it creates and how we could really minimize it. And in fact, once our hardware is ready, actually, it needs to pass through a very stringent set of energy certifications. And so that’s on the hardware side.

Now, on the software side, actually, I have just started this initiative where we are looking at how we can move to modern languages that are more likely to create less carbon footprint. And this is where we are looking at how we can replace our existing Java [code base] with Rust, wherever it makes sense. And again, this is a big problem we all need to think about and it cannot be solved overnight, but we have to constantly think about interface manner.

Laurel: Well, certainly are impressive goals. How can emerging technologies like generative AI, as you were saying before, help push an organization into a next generation of data infrastructure systems, but then also help differentiate it from competitors?

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The hunter-gatherer groups at the heart of a microbiome gold rush

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The hunter-gatherer groups at the heart of a microbiome gold rush


The first step to finding out is to catalogue what microbes we might have lost. To get as close to ancient microbiomes as possible, microbiologists have begun studying multiple Indigenous groups. Two have received the most attention: the Yanomami of the Amazon rainforest and the Hadza, in northern Tanzania. 

Researchers have made some startling discoveries already. A study by Sonnenburg and his colleagues, published in July, found that the gut microbiomes of the Hadza appear to include bugs that aren’t seen elsewhere—around 20% of the microbe genomes identified had not been recorded in a global catalogue of over 200,000 such genomes. The researchers found 8.4 million protein families in the guts of the 167 Hadza people they studied. Over half of them had not previously been identified in the human gut.

Plenty of other studies published in the last decade or so have helped build a picture of how the diets and lifestyles of hunter-gatherer societies influence the microbiome, and scientists have speculated on what this means for those living in more industrialized societies. But these revelations have come at a price.

A changing way of life

The Hadza people hunt wild animals and forage for fruit and honey. “We still live the ancient way of life, with arrows and old knives,” says Mangola, who works with the Olanakwe Community Fund to support education and economic projects for the Hadza. Hunters seek out food in the bush, which might include baboons, vervet monkeys, guinea fowl, kudu, porcupines, or dik-dik. Gatherers collect fruits, vegetables, and honey.

Mangola, who has met with multiple scientists over the years and participated in many research projects, has witnessed firsthand the impact of such research on his community. Much of it has been positive. But not all researchers act thoughtfully and ethically, he says, and some have exploited or harmed the community.

One enduring problem, says Mangola, is that scientists have tended to come and study the Hadza without properly explaining their research or their results. They arrive from Europe or the US, accompanied by guides, and collect feces, blood, hair, and other biological samples. Often, the people giving up these samples don’t know what they will be used for, says Mangola. Scientists get their results and publish them without returning to share them. “You tell the world [what you’ve discovered]—why can’t you come back to Tanzania to tell the Hadza?” asks Mangola. “It would bring meaning and excitement to the community,” he says.

Some scientists have talked about the Hadza as if they were living fossils, says Alyssa Crittenden, a nutritional anthropologist and biologist at the University of Nevada in Las Vegas, who has been studying and working with the Hadza for the last two decades.

The Hadza have been described as being “locked in time,” she adds, but characterizations like that don’t reflect reality. She has made many trips to Tanzania and seen for herself how life has changed. Tourists flock to the region. Roads have been built. Charities have helped the Hadza secure land rights. Mangola went abroad for his education: he has a law degree and a master’s from the Indigenous Peoples Law and Policy program at the University of Arizona.

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan


Over the last couple of decades, scientists have come to realize just how important the microbes that crawl all over us are to our health. But some believe our microbiomes are in crisis—casualties of an increasingly sanitized way of life. Disturbances in the collections of microbes we host have been associated with a whole host of diseases, ranging from arthritis to Alzheimer’s.

Some might not be completely gone, though. Scientists believe many might still be hiding inside the intestines of people who don’t live in the polluted, processed environment that most of the rest of us share. They’ve been studying the feces of people like the Yanomami, an Indigenous group in the Amazon, who appear to still have some of the microbes that other people have lost. 

But there is a major catch: we don’t know whether those in hunter-gatherer societies really do have “healthier” microbiomes—and if they do, whether the benefits could be shared with others. At the same time, members of the communities being studied are concerned about the risk of what’s called biopiracy—taking natural resources from poorer countries for the benefit of wealthier ones. Read the full story.

—Jessica Hamzelou

Eric Schmidt has a 6-point plan for fighting election misinformation

—by Eric Schmidt, formerly the CEO of Google, and current cofounder of philanthropic initiative Schmidt Futures

The coming year will be one of seismic political shifts. Over 4 billion people will head to the polls in countries including the United States, Taiwan, India, and Indonesia, making 2024 the biggest election year in history.

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Navigating a shifting customer-engagement landscape with generative AI

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Navigating a shifting customer-engagement landscape with generative AI


A strategic imperative

Generative AI’s ability to harness customer data in a highly sophisticated manner means enterprises are accelerating plans to invest in and leverage the technology’s capabilities. In a study titled “The Future of Enterprise Data & AI,” Corinium Intelligence and WNS Triange surveyed 100 global C-suite leaders and decision-makers specializing in AI, analytics, and data. Seventy-six percent of the respondents said that their organizations are already using or planning to use generative AI.

According to McKinsey, while generative AI will affect most business functions, “four of them will likely account for 75% of the total annual value it can deliver.” Among these are marketing and sales and customer operations. Yet, despite the technology’s benefits, many leaders are unsure about the right approach to take and mindful of the risks associated with large investments.

Mapping out a generative AI pathway

One of the first challenges organizations need to overcome is senior leadership alignment. “You need the necessary strategy; you need the ability to have the necessary buy-in of people,” says Ayer. “You need to make sure that you’ve got the right use case and business case for each one of them.” In other words, a clearly defined roadmap and precise business objectives are as crucial as understanding whether a process is amenable to the use of generative AI.

The implementation of a generative AI strategy can take time. According to Ayer, business leaders should maintain a realistic perspective on the duration required for formulating a strategy, conduct necessary training across various teams and functions, and identify the areas of value addition. And for any generative AI deployment to work seamlessly, the right data ecosystems must be in place.

Ayer cites WNS Triange’s collaboration with an insurer to create a claims process by leveraging generative AI. Thanks to the new technology, the insurer can immediately assess the severity of a vehicle’s damage from an accident and make a claims recommendation based on the unstructured data provided by the client. “Because this can be immediately assessed by a surveyor and they can reach a recommendation quickly, this instantly improves the insurer’s ability to satisfy their policyholders and reduce the claims processing time,” Ayer explains.

All that, however, would not be possible without data on past claims history, repair costs, transaction data, and other necessary data sets to extract clear value from generative AI analysis. “Be very clear about data sufficiency. Don’t jump into a program where eventually you realize you don’t have the necessary data,” Ayer says.

The benefits of third-party experience

Enterprises are increasingly aware that they must embrace generative AI, but knowing where to begin is another thing. “You start off wanting to make sure you don’t repeat mistakes other people have made,” says Ayer. An external provider can help organizations avoid those mistakes and leverage best practices and frameworks for testing and defining explainability and benchmarks for return on investment (ROI).

Using pre-built solutions by external partners can expedite time to market and increase a generative AI program’s value. These solutions can harness pre-built industry-specific generative AI platforms to accelerate deployment. “Generative AI programs can be extremely complicated,” Ayer points out. “There are a lot of infrastructure requirements, touch points with customers, and internal regulations. Organizations will also have to consider using pre-built solutions to accelerate speed to value. Third-party service providers bring the expertise of having an integrated approach to all these elements.”

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