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Maximize data outcomes by investing in people and systems

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Maximize data outcomes by investing in people and systems


Sundar: In my experience, being an architect in the past and managing and providing consulting for a lot of my customers, data governance is being looked at primarily to serve the regulatory requirements in the past. So, it used to be a standalone process level, but for any effective data governance there, it should be a holistic process. It should be done right from the source of the data all the way to the consumption of feedback. That is one of the key best practices that we recommend to all of our customers. Also, data governance is a continuous process. It is not that, “Okay. I looked at the requirements of the data today,” whether it is regulatory requirement or the consumption requirements, “And I devised a plan for that and I can take risk now.” No.

So the data governance is a continuous process. The requirements of data continuously change. The usage of the data continuously changes. Regulations are continuously changing. So the data governance process and revisiting that is also very important and a complete understanding of what is happening, what has changed, why it is changed, when it has changed and keeping a record of that is also very important. That’s why the data governance framework should have a holistic process. It’s not a siloed process and it should be continuously revisited, and it is continuously tracked as well.

Laurel: And as you mentioned earlier, people are definitely part of this process and strategy as well. How do you think about data literacy as a critical skill that everyone needs to have across the organization outside of the tech teams? How should executives start thinking about preparing and ensuring everyone has those right skills to consume data?

Sundar: So, data is the “new oil” that is being fed everywhere. If data is a new oil, the understanding of how to use it, where to use that data becomes very, very crucial. How to use it and where to use it forms the major part of data literacy in any organization. Also, if we have to use any given data, then we should also know where the data is available. So, data literacy is addressed at two levels. One, about providing the information on what is the data that is available, how good that data is that is available, how to access that data, how to process that data. And the second one is, especially in today’s world, the data also has many constraints. It is very critical and it has a lot of sensitive information. The line between the sensitive information and the data that can be consumed easily is very thin in today’s world.

If that is the case, then the literacy of what data that we are processing and how sensitive it is, what we want to use with that, that literacy of that information is also very critical. So when the executives plan for data literacy programs in their organizations, it is also important to make sure that it’s not only about the data usage, but also what is the usage of the data and what is the outcome of the data? So, that’s why data literacy and the investment of data literacy on people becomes very critical. End of the day, the people are the ones who design the systems and who develop the systems that consume the data, so the right investment on literacy is paramount in that aspect.

Laurel: So, those are very important parts about data literacy, especially across the entire organization, but we’ve also seen that another part of digital transformation is streamlining and maximizing investments in operations across business units. For example, years ago, tech teams did this by combining software development and operations to create devOps, which allowed for more agile and data-focused ways of working. The research firm, Gartner, argues that this philosophy can also be applied to other areas of the business, including artificial intelligence and machine learning to create MLOps, data to create dataOps, and finance to create finOps, so finance and operations. As a whole, these can be bundled into one single term called XOps. It’s an interesting way to take various parts of the business and bring it all together under an umbrella of operations. What value can XOps bring to an organization as a whole?

Sundar: Yes, as you rightly said, Laurel, XOps is an umbrella that brings in various operations that drives innovation through the technology to address the business requirements to take the business to the next level. Having said that, all the three operations, for example, that you have mentioned, whether it is devOps, dataOps, MLOps, or even finOps, the fourth one, everywhere, the common denominator’s operations and the requirement for that operations is to deliver value in a most efficient way.

So what we learned from devOps is managing versus developing a product, how to combine them and extract that efficiency. The same principles are taken into machine learning operations and data operations. Again, from the technology perspective, the common factor there is automation and continuous reusability of the processes to make that entire operation efficient. That’s why Gartner has combined all three and they call it XOps, so you can look at it like a Venn diagram of three different operations, which pivoted around automation and reusability with agility.

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The hunter-gatherer groups at the heart of a microbiome gold rush

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The hunter-gatherer groups at the heart of a microbiome gold rush


The first step to finding out is to catalogue what microbes we might have lost. To get as close to ancient microbiomes as possible, microbiologists have begun studying multiple Indigenous groups. Two have received the most attention: the Yanomami of the Amazon rainforest and the Hadza, in northern Tanzania. 

Researchers have made some startling discoveries already. A study by Sonnenburg and his colleagues, published in July, found that the gut microbiomes of the Hadza appear to include bugs that aren’t seen elsewhere—around 20% of the microbe genomes identified had not been recorded in a global catalogue of over 200,000 such genomes. The researchers found 8.4 million protein families in the guts of the 167 Hadza people they studied. Over half of them had not previously been identified in the human gut.

Plenty of other studies published in the last decade or so have helped build a picture of how the diets and lifestyles of hunter-gatherer societies influence the microbiome, and scientists have speculated on what this means for those living in more industrialized societies. But these revelations have come at a price.

A changing way of life

The Hadza people hunt wild animals and forage for fruit and honey. “We still live the ancient way of life, with arrows and old knives,” says Mangola, who works with the Olanakwe Community Fund to support education and economic projects for the Hadza. Hunters seek out food in the bush, which might include baboons, vervet monkeys, guinea fowl, kudu, porcupines, or dik-dik. Gatherers collect fruits, vegetables, and honey.

Mangola, who has met with multiple scientists over the years and participated in many research projects, has witnessed firsthand the impact of such research on his community. Much of it has been positive. But not all researchers act thoughtfully and ethically, he says, and some have exploited or harmed the community.

One enduring problem, says Mangola, is that scientists have tended to come and study the Hadza without properly explaining their research or their results. They arrive from Europe or the US, accompanied by guides, and collect feces, blood, hair, and other biological samples. Often, the people giving up these samples don’t know what they will be used for, says Mangola. Scientists get their results and publish them without returning to share them. “You tell the world [what you’ve discovered]—why can’t you come back to Tanzania to tell the Hadza?” asks Mangola. “It would bring meaning and excitement to the community,” he says.

Some scientists have talked about the Hadza as if they were living fossils, says Alyssa Crittenden, a nutritional anthropologist and biologist at the University of Nevada in Las Vegas, who has been studying and working with the Hadza for the last two decades.

The Hadza have been described as being “locked in time,” she adds, but characterizations like that don’t reflect reality. She has made many trips to Tanzania and seen for herself how life has changed. Tourists flock to the region. Roads have been built. Charities have helped the Hadza secure land rights. Mangola went abroad for his education: he has a law degree and a master’s from the Indigenous Peoples Law and Policy program at the University of Arizona.

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan


Over the last couple of decades, scientists have come to realize just how important the microbes that crawl all over us are to our health. But some believe our microbiomes are in crisis—casualties of an increasingly sanitized way of life. Disturbances in the collections of microbes we host have been associated with a whole host of diseases, ranging from arthritis to Alzheimer’s.

Some might not be completely gone, though. Scientists believe many might still be hiding inside the intestines of people who don’t live in the polluted, processed environment that most of the rest of us share. They’ve been studying the feces of people like the Yanomami, an Indigenous group in the Amazon, who appear to still have some of the microbes that other people have lost. 

But there is a major catch: we don’t know whether those in hunter-gatherer societies really do have “healthier” microbiomes—and if they do, whether the benefits could be shared with others. At the same time, members of the communities being studied are concerned about the risk of what’s called biopiracy—taking natural resources from poorer countries for the benefit of wealthier ones. Read the full story.

—Jessica Hamzelou

Eric Schmidt has a 6-point plan for fighting election misinformation

—by Eric Schmidt, formerly the CEO of Google, and current cofounder of philanthropic initiative Schmidt Futures

The coming year will be one of seismic political shifts. Over 4 billion people will head to the polls in countries including the United States, Taiwan, India, and Indonesia, making 2024 the biggest election year in history.

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Navigating a shifting customer-engagement landscape with generative AI

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Navigating a shifting customer-engagement landscape with generative AI


A strategic imperative

Generative AI’s ability to harness customer data in a highly sophisticated manner means enterprises are accelerating plans to invest in and leverage the technology’s capabilities. In a study titled “The Future of Enterprise Data & AI,” Corinium Intelligence and WNS Triange surveyed 100 global C-suite leaders and decision-makers specializing in AI, analytics, and data. Seventy-six percent of the respondents said that their organizations are already using or planning to use generative AI.

According to McKinsey, while generative AI will affect most business functions, “four of them will likely account for 75% of the total annual value it can deliver.” Among these are marketing and sales and customer operations. Yet, despite the technology’s benefits, many leaders are unsure about the right approach to take and mindful of the risks associated with large investments.

Mapping out a generative AI pathway

One of the first challenges organizations need to overcome is senior leadership alignment. “You need the necessary strategy; you need the ability to have the necessary buy-in of people,” says Ayer. “You need to make sure that you’ve got the right use case and business case for each one of them.” In other words, a clearly defined roadmap and precise business objectives are as crucial as understanding whether a process is amenable to the use of generative AI.

The implementation of a generative AI strategy can take time. According to Ayer, business leaders should maintain a realistic perspective on the duration required for formulating a strategy, conduct necessary training across various teams and functions, and identify the areas of value addition. And for any generative AI deployment to work seamlessly, the right data ecosystems must be in place.

Ayer cites WNS Triange’s collaboration with an insurer to create a claims process by leveraging generative AI. Thanks to the new technology, the insurer can immediately assess the severity of a vehicle’s damage from an accident and make a claims recommendation based on the unstructured data provided by the client. “Because this can be immediately assessed by a surveyor and they can reach a recommendation quickly, this instantly improves the insurer’s ability to satisfy their policyholders and reduce the claims processing time,” Ayer explains.

All that, however, would not be possible without data on past claims history, repair costs, transaction data, and other necessary data sets to extract clear value from generative AI analysis. “Be very clear about data sufficiency. Don’t jump into a program where eventually you realize you don’t have the necessary data,” Ayer says.

The benefits of third-party experience

Enterprises are increasingly aware that they must embrace generative AI, but knowing where to begin is another thing. “You start off wanting to make sure you don’t repeat mistakes other people have made,” says Ayer. An external provider can help organizations avoid those mistakes and leverage best practices and frameworks for testing and defining explainability and benchmarks for return on investment (ROI).

Using pre-built solutions by external partners can expedite time to market and increase a generative AI program’s value. These solutions can harness pre-built industry-specific generative AI platforms to accelerate deployment. “Generative AI programs can be extremely complicated,” Ayer points out. “There are a lot of infrastructure requirements, touch points with customers, and internal regulations. Organizations will also have to consider using pre-built solutions to accelerate speed to value. Third-party service providers bring the expertise of having an integrated approach to all these elements.”

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