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Migrating to the cloud transforms business

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Migrating to the cloud transforms business


Laurel: Well, let’s start off. So, what has BP’s move to the cloud been like? From your perspectives, what are the major benefits and challenges with cloud transformation?

Keisha: Yeah, so our journey from my perspective has been exciting, it’s been complex, it’s been a learning journey all the while. And it’s been long. It’s been pretty long. Our journey started in 2013 and we were experimenting on cloud computing for email services and HR learning management systems. And then you fast-forward to 2016, and we were about 2% of our BP applications were on the cloud. As the company, we were conducting proof of concepts and determining what was the best approach and how do we do this at scale, large scale. In 2017, we adopted a cloud-first approach, meaning that anything that was any new hardware, any new system builds were going to be on the cloud, no more adding to our existing, at the time, eight mega data centers and over 107 different data centers throughout our regions throughout the world.

We had decided that we were no longer going to add anything, unless it was to the cloud. Or if it had to be on-prem, it had to be by exception only. And so that kind of motivated us to push along and got everybody along for the journey. But again, just getting all of our business and everyone else sold into the business or sold into cloud and cloud concepts and all of those things, given the fact that there were a lot of unknowns at the time, so working with just different vendor partners and trying to find as knowledgeable people as possible. So again, that just all fed to the complexity. By the close of 2022, we had gotten into our stride pretty well and had done quite a few, or a large part of our state, over 90% of our state, to be exact, we have migrated to our cloud environments, which enabled our faster product and service introduction and changing the BP digital operating model, which we’ve moved now to a product-led organization.

So our cloud migrations, I think some of the biggest benefits was it helped us optimize BP’s technology stack. Of course, it increased our operational resilience. It introduced new network and data architectures, accelerated our technology adoption, helped to push the modernizing of our state and keeping those evergreen, it also assisted in the reduction of our CO2 emissions from our data centers. However, migrating to the cloud at the scale that we’ve had to, as large as our landscape is, again, as I said, was challenging, complex, and extensive because we had extensive legacy IT estate. And as I said earlier on, just hosted in the eight large mega data centers throughout the US, as well as in Europe, and then also just the myriad of data centers that we have across our regions. So the challenge, I cannot overstate, it has been that, but the gains have been great.

Laurel: So that’s a great look at the past and the journey that BP has been on. So, what are some of the major cloud trends you’re seeing today?

Keisha: So some of the major trends that we’re seeing today from a platforms perspective, see increasing numbers of organizations looking to consolidate their business applications on the cloud-based platforms, be more cloud native, have robust data and analytics platforms as well that will allow both real-time and on-demand access to key business information. Again, as we said, we’ve moved to a product-led organization, so we’re seeing that, of course, there’s several companies that are doing the same. Digital teams are aligning to product-led operating models to ensure customer centricity and customer focus. And then also just putting that at the forefront. And then product development and enabling business and business-led prioritization and product delivery, which helps, again, with us aligning more to our business strategy. And given where we are going with moving to an integrated energy company and our transition with re:Invent, that has been huge for us.

There’s lots of markets that we’re tapping into, lots of things that we’re doing, and we have to get on board with the business to be able to be dynamic and be able to shift and be able to move, and to be able to provide a faster time to market with solutions. And so from that standpoint, being on a cloud platform, having all of the technology that’s available to us to do that at pace and align with our business has been awesome for us. And I’m seeing a lot more companies wanting to just share experiences and knowledge because they’re trying to do the same. Also, just the cloud native piece of that and cloud native enterprise is an organization that has aligned business and technology teams to help, again, modernize the estate, but we have to build more cloud native capability so that things can be more plug and play versus the huge build outs.

And then again, having to do a lot of the upgrading and all of the things that would come along with not building and being on top, or being with more in the cloud native state. Also, just again, part of our reinvention journey, this also enables climate action. We’re seeing a lot of folks that are moving towards doing the things that align with the Paris Agreement, as well as all of the things that we’re doing along re:Invent. So decarbonizing digital as assets directly impacts about 2% of the global energy consumption. So therefore, it helps. Every bit helps. And so therefore, those are the things that we’re seeing. And we’re also, of course, moving there in that space to also assist with us getting to net zero. There’s also just being able to be more of a connected world. So 2023, this year and beyond, promises, opportunities for large scale industrial 5G, broadband based IoT usage and catapult connections for remote regions.

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The hunter-gatherer groups at the heart of a microbiome gold rush

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The hunter-gatherer groups at the heart of a microbiome gold rush


The first step to finding out is to catalogue what microbes we might have lost. To get as close to ancient microbiomes as possible, microbiologists have begun studying multiple Indigenous groups. Two have received the most attention: the Yanomami of the Amazon rainforest and the Hadza, in northern Tanzania. 

Researchers have made some startling discoveries already. A study by Sonnenburg and his colleagues, published in July, found that the gut microbiomes of the Hadza appear to include bugs that aren’t seen elsewhere—around 20% of the microbe genomes identified had not been recorded in a global catalogue of over 200,000 such genomes. The researchers found 8.4 million protein families in the guts of the 167 Hadza people they studied. Over half of them had not previously been identified in the human gut.

Plenty of other studies published in the last decade or so have helped build a picture of how the diets and lifestyles of hunter-gatherer societies influence the microbiome, and scientists have speculated on what this means for those living in more industrialized societies. But these revelations have come at a price.

A changing way of life

The Hadza people hunt wild animals and forage for fruit and honey. “We still live the ancient way of life, with arrows and old knives,” says Mangola, who works with the Olanakwe Community Fund to support education and economic projects for the Hadza. Hunters seek out food in the bush, which might include baboons, vervet monkeys, guinea fowl, kudu, porcupines, or dik-dik. Gatherers collect fruits, vegetables, and honey.

Mangola, who has met with multiple scientists over the years and participated in many research projects, has witnessed firsthand the impact of such research on his community. Much of it has been positive. But not all researchers act thoughtfully and ethically, he says, and some have exploited or harmed the community.

One enduring problem, says Mangola, is that scientists have tended to come and study the Hadza without properly explaining their research or their results. They arrive from Europe or the US, accompanied by guides, and collect feces, blood, hair, and other biological samples. Often, the people giving up these samples don’t know what they will be used for, says Mangola. Scientists get their results and publish them without returning to share them. “You tell the world [what you’ve discovered]—why can’t you come back to Tanzania to tell the Hadza?” asks Mangola. “It would bring meaning and excitement to the community,” he says.

Some scientists have talked about the Hadza as if they were living fossils, says Alyssa Crittenden, a nutritional anthropologist and biologist at the University of Nevada in Las Vegas, who has been studying and working with the Hadza for the last two decades.

The Hadza have been described as being “locked in time,” she adds, but characterizations like that don’t reflect reality. She has made many trips to Tanzania and seen for herself how life has changed. Tourists flock to the region. Roads have been built. Charities have helped the Hadza secure land rights. Mangola went abroad for his education: he has a law degree and a master’s from the Indigenous Peoples Law and Policy program at the University of Arizona.

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan


Over the last couple of decades, scientists have come to realize just how important the microbes that crawl all over us are to our health. But some believe our microbiomes are in crisis—casualties of an increasingly sanitized way of life. Disturbances in the collections of microbes we host have been associated with a whole host of diseases, ranging from arthritis to Alzheimer’s.

Some might not be completely gone, though. Scientists believe many might still be hiding inside the intestines of people who don’t live in the polluted, processed environment that most of the rest of us share. They’ve been studying the feces of people like the Yanomami, an Indigenous group in the Amazon, who appear to still have some of the microbes that other people have lost. 

But there is a major catch: we don’t know whether those in hunter-gatherer societies really do have “healthier” microbiomes—and if they do, whether the benefits could be shared with others. At the same time, members of the communities being studied are concerned about the risk of what’s called biopiracy—taking natural resources from poorer countries for the benefit of wealthier ones. Read the full story.

—Jessica Hamzelou

Eric Schmidt has a 6-point plan for fighting election misinformation

—by Eric Schmidt, formerly the CEO of Google, and current cofounder of philanthropic initiative Schmidt Futures

The coming year will be one of seismic political shifts. Over 4 billion people will head to the polls in countries including the United States, Taiwan, India, and Indonesia, making 2024 the biggest election year in history.

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Navigating a shifting customer-engagement landscape with generative AI

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Navigating a shifting customer-engagement landscape with generative AI


A strategic imperative

Generative AI’s ability to harness customer data in a highly sophisticated manner means enterprises are accelerating plans to invest in and leverage the technology’s capabilities. In a study titled “The Future of Enterprise Data & AI,” Corinium Intelligence and WNS Triange surveyed 100 global C-suite leaders and decision-makers specializing in AI, analytics, and data. Seventy-six percent of the respondents said that their organizations are already using or planning to use generative AI.

According to McKinsey, while generative AI will affect most business functions, “four of them will likely account for 75% of the total annual value it can deliver.” Among these are marketing and sales and customer operations. Yet, despite the technology’s benefits, many leaders are unsure about the right approach to take and mindful of the risks associated with large investments.

Mapping out a generative AI pathway

One of the first challenges organizations need to overcome is senior leadership alignment. “You need the necessary strategy; you need the ability to have the necessary buy-in of people,” says Ayer. “You need to make sure that you’ve got the right use case and business case for each one of them.” In other words, a clearly defined roadmap and precise business objectives are as crucial as understanding whether a process is amenable to the use of generative AI.

The implementation of a generative AI strategy can take time. According to Ayer, business leaders should maintain a realistic perspective on the duration required for formulating a strategy, conduct necessary training across various teams and functions, and identify the areas of value addition. And for any generative AI deployment to work seamlessly, the right data ecosystems must be in place.

Ayer cites WNS Triange’s collaboration with an insurer to create a claims process by leveraging generative AI. Thanks to the new technology, the insurer can immediately assess the severity of a vehicle’s damage from an accident and make a claims recommendation based on the unstructured data provided by the client. “Because this can be immediately assessed by a surveyor and they can reach a recommendation quickly, this instantly improves the insurer’s ability to satisfy their policyholders and reduce the claims processing time,” Ayer explains.

All that, however, would not be possible without data on past claims history, repair costs, transaction data, and other necessary data sets to extract clear value from generative AI analysis. “Be very clear about data sufficiency. Don’t jump into a program where eventually you realize you don’t have the necessary data,” Ayer says.

The benefits of third-party experience

Enterprises are increasingly aware that they must embrace generative AI, but knowing where to begin is another thing. “You start off wanting to make sure you don’t repeat mistakes other people have made,” says Ayer. An external provider can help organizations avoid those mistakes and leverage best practices and frameworks for testing and defining explainability and benchmarks for return on investment (ROI).

Using pre-built solutions by external partners can expedite time to market and increase a generative AI program’s value. These solutions can harness pre-built industry-specific generative AI platforms to accelerate deployment. “Generative AI programs can be extremely complicated,” Ayer points out. “There are a lot of infrastructure requirements, touch points with customers, and internal regulations. Organizations will also have to consider using pre-built solutions to accelerate speed to value. Third-party service providers bring the expertise of having an integrated approach to all these elements.”

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