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Uber’s facial recognition is locking Indian drivers out of their accounts 

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Uber checks that a driver’s face matches what the company has on file through a program called “Real-Time ID Check.” It was rolled out in the US in 2016, in India in 2017, and then in other markets. “This prevents fraud and protects drivers’ accounts from being compromised. It also protects riders by building another layer of accountability into the app to ensure the right person is behind the wheel,” Joe Sullivan, Uber’s chief security officer, said in a statement in 2017.

But the company’s driver verification procedures are far from seamless. Adnan Taqi, an Uber driver in Mumbai, ran into trouble with it when the app prompted him to take a selfie around dusk. He was locked out for 48 hours, a big dent in his work schedule—he says he drives 18 hours straight, sometimes as much as 24 hours, to be able to make a living. Days later, he took a selfie that locked him out of his account again, this time for a whole week. That time, Taqi suspects, it came down to hair: “I hadn’t shaved for a few days and my hair had also grown out a bit,” he says. 

More than a dozen drivers interviewed for this story detailed instances of having to find better lighting to avoid being locked out of their Uber accounts. “Whenever Uber asks for a selfie in the evenings or at night, I’ve had to pull over and go under a streetlight to click a clear picture—otherwise there are chances of getting rejected,” said Santosh Kumar, an Uber driver from Hyderabad. 

Others have struggled with scratches on their cameras and low-budget smartphones. The problem isn’t unique to Uber. Drivers with Ola, which is backed by SoftBank, face similar issues. 

Some of these struggles can be explained by natural limitations in face recognition technology. The software starts by converting your face into a set of points, explains Jernej Kavka, an independent technology consultant with access to Microsoft’s Face API, which is what Uber uses to power Real-Time ID Check. 

Adnan Taqi holds up his phone in the driver’s seat of his car. Variations in lighting and facial hair have likely caused him to lose access to the app.

SELVAPRAKASH LAKSHMANAN

“With excessive facial hair, the points change and it may not recognize where the chin is,” Kavka says. The same thing happens when there is low lighting or the phone’s camera doesn’t have a good contrast. “This makes it difficult for the computer to detect edges,” he explains.

But the software may be especially brittle in India. In December 2021, tech policy researchers Smriti Parsheera (a fellow with the CyberBRICS project) and Gaurav Jain (an economist with the International Finance Corporation) posted a preprint paper that audited four commercial facial processing tools—Amazon’s Rekognition, Microsoft Azure’s Face, Face++, and FaceX—for their performance on Indian faces. When the software was applied to a database of 32,184 election candidates, Microsoft’s Face failed to even detect the presence of a face in more than 1,000 images, throwing an error rate of more than 3%—the worst among the four. 

It could be that the Uber app is failing drivers because its software was not trained on a diverse range of Indian faces, Parsheera says. But she says there may be other issues at play as well. “There could be a number of other contributing factors like lighting, angle, effects of aging, etc.,” she explained in writing. “But the lack of transparency surrounding the use of such systems makes it hard to provide a more concrete explanation.” 

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The Download: generative AI for video, and detecting AI text

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The original startup behind Stable Diffusion has launched a generative AI for video


The original startup behind Stable Diffusion has launched a generative AI for video

What’s happened: Runway, the generative AI startup that co-created last year’s breakout text-to-image model Stable Diffusion, has released an AI model that can transform existing videos into new ones by applying styles from a text prompt or reference image.

What it does: In a demo reel posted on its website, Runway shows how the model, called Gen-1, can turn people on a street into claymation puppets, and books stacked on a table into a cityscape at night. Other recent text-to-video models can generate very short video clips from scratch, but because Gen-1adapts existing footage it can produce much longer videos.

Why it matters: Last year’s explosion in generative AI was fueled by the millions of people who got their hands on powerful creative tools for the first time and shared what they made, and Runway hopes Gen-1 will have a similar effect on generated videos. Read the full story.

—Will Douglas Heaven

Why detecting AI-generated text is so difficult (and what to do about it)

Last week, OpenAI unveiled a tool that can detect text produced by its AI system ChatGPT. But if you’re a teacher who fears the coming deluge of ChatGPT-generated essays, don’t get too excited.

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Why detecting AI-generated text is so difficult (and what to do about it)

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Why detecting AI-generated text is so difficult (and what to do about it)


This tool is OpenAI’s response to the heat it’s gotten from educators, journalists, and others for launching ChatGPT without any ways to detect text it has generated. However, it is still very much a work in progress, and it is woefully unreliable. OpenAI says its AI text detector correctly identifies 26% of AI-written text as “likely AI-written.” 

While OpenAI clearly has a lot more work to do to refine its tool, there’s a limit to just how good it can make it. We’re extremely unlikely to ever get a tool that can spot AI-generated text with 100% certainty. It’s really hard to detect AI-generated text because the whole point of AI language models is to generate fluent and human-seeming text, and the model is mimicking text created by humans, says Muhammad Abdul-Mageed, a professor who oversees research in natural-language processing and machine learning at the University of British Columbia

We are in an arms race to build detection methods that can match the latest, most powerful models, Abdul-Mageed adds. New AI language models are more powerful and better at generating even more fluent language, which quickly makes our existing detection tool kit outdated. 

OpenAI built its detector by creating a whole new AI language model akin to ChatGPT that is specifically trained to detect outputs from models like itself. Although details are sparse, the company apparently trained the model with examples of AI-generated text and examples of human-generated text, and then asked it to spot the AI-generated text. We asked for more information, but OpenAI did not respond. 

Last month, I wrote about another method for detecting text generated by an AI: watermarks. These act as a sort of secret signal in AI-produced text that allows computer programs to detect it as such. 

Researchers at the University of Maryland have developed a neat way of applying watermarks to text generated by AI language models, and they have made it freely available. These watermarks would allow us to tell with almost complete certainty when AI-generated text has been used. 

The trouble is that this method requires AI companies to embed watermarking in their chatbots right from the start. OpenAI is developing these systems but has yet to roll them out in any of its products. Why the delay? One reason might be that it’s not always desirable to have AI-generated text watermarked. 

One of the most promising ways ChatGPT could be integrated into products is as a tool to help people write emails or as an enhanced spell-checker in a word processor. That’s not exactly cheating. But watermarking all AI-generated text would automatically flag these outputs and could lead to wrongful accusations.

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The original startup behind Stable Diffusion has launched a generative AI for video

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The original startup behind Stable Diffusion has launched a generative AI for video


Set up in 2018, Runway has been developing AI-powered video-editing software for several years. Its tools are used by TikTokers and YouTubers as well as mainstream movie and TV studios. The makers of The Late Show with Stephen Colbert used Runway software to edit the show’s graphics; the visual effects team behind the hit movie Everything Everywhere All at Once used the company’s tech to help create certain scenes.  

In 2021, Runway collaborated with researchers at the University of Munich to build the first version of Stable Diffusion. Stability AI, a UK-based startup, then stepped in to pay the computing costs required to train the model on much more data. In 2022, Stability AI took Stable Diffusion mainstream, transforming it from a research project into a global phenomenon. 

But the two companies no longer collaborate. Getty is now taking legal action against Stability AI—claiming that the company used Getty’s images, which appear in Stable Diffusion’s training data, without permission—and Runway is keen to keep its distance.

Gen-1 represents a new start for Runway. It follows a smattering of text-to-video models revealed late last year, including Make-a-Video from Meta and Phenaki from Google, both of which can generate very short video clips from scratch. It is also similar to Dreamix, a generative AI from Google revealed last week, which can create new videos from existing ones by applying specified styles. But at least judging from Runway’s demo reel, Gen-1 appears to be a step up in video quality. Because it transforms existing footage, it can also produce much longer videos than most previous models. (The company says it will post technical details about Gen-1 on its website in the next few days.)   

Unlike Meta and Google, Runway has built its model with customers in mind. “This is one of the first models to be developed really closely with a community of video makers,” says Valenzuela. “It comes with years of insight about how filmmakers and VFX editors actually work on post-production.”

Gen-1, which runs on the cloud via Runway’s website, is being made available to a handful of invited users today and will be launched to everyone on the waitlist in a few weeks.

Last year’s explosion in generative AI was fueled by the millions of people who got their hands on powerful creative tools for the first time and shared what they made with them. Valenzuela hopes that putting Gen-1 into the hands of creative professionals will soon have a similar impact on video.

“We’re really close to having full feature films being generated,” he says. “We’re close to a place where most of the content you’ll see online will be generated.”

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