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We used to get excited about technology. What happened?

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The saddest thing for me about modern tech’s long spiral into user manipulation and surveillance is how it has just slowly killed off the joy that people like me used to feel about new tech. Every product Meta or Amazon announces makes the future seem bleaker and grayer.  t used to be the opposite. Tech was one of the things I loved most. I still remember the feeling when I rode the first BART trains in SF. When I saw my first Concorde my little head exploded. My Commodore PET. The last time tech made me truly gleeful was these glories.  What will it take for us to get that feeling back? I don’t think it’s just my nostalgia, is it? There’s no longer anything  being promised to us by tech companies that we actually need or asked for. Just more monitoring, more nudging, more draining of our data, our time, our joy.


I had blinked at the aesthetic poverty of the most recent pitch for Meta’s Horizon Worlds VR game, featuring Mark Zuckerberg’s dead-eyed cartoon avatar against a visual background that one Twitter wag charitably compared to “the painted walls of an abandoned day-care center.” I had let out a quiet sigh at the news of Ring Nation, an Amazon-produced TV show featuring “lighthearted viral content” captured from the Ring surveillance empire. I had clenched my jaw at a screenshot of the Stable Diffusion text-to-image model offering up AI artworks in the styles of dozens of unpaid human artists, whose collective labor had been poured into the model’s training data, ground up, and spit back out.

I recognized the feeling and I knew its name. It was resignation—that feeling of being stuck in a place you don’t want to be but can’t leave. I was struck by the irony that I studied technology my whole life in order to avoid this kind of feeling. Tech used to be my happy place. 

Naturally, I poured my emotion into a tweetstorm:

SHANNON VALLOR VIA TWITTER

I struck a nerve. As my notifications started blowing up and thousands of replies and retweets started pouring in, the initial dopamine reward for virality gave way to a deeper sadness. A lot of people were sitting with that same heavy feeling in their stomach.

Still, there was catharsis in reading so many others give voice to it. 

Something is missing from our lives, and from our technology. Its absence is feeding a growing unease being voiced by many who work in tech or study it. It’s what drives the new generation of PhD and postdoctoral researchers I work with at the University of Edinburgh, who are drawing together knowledge from across the technical arts, sciences, and humanistic disciplines to try to figure out what’s gone awry with our tech ecosystem and how to fix it. To do that, we have to understand how and why the priorities in that ecosystem have changed. 

The goal of consumer tech development used to be pretty simple: design and build something of value to people, giving them a reason to buy it. A new refrigerator is shiny, cuts down on my energy bills, makes cool-looking ice cubes. So I buy it. Done. A Roomba promises to vacuum the cat hair from under my sofa while I take a nap. Sold! But this vision of tech is increasingly outdated. It’s not enough for a refrigerator to keep food cold; today’s version offers cameras and sensors that can monitor how and what I’m eating, while the Roomba can now send a map of my house to Amazon.

The issue here goes far beyond the obvious privacy risks. It’s a sea change in the entire model for innovation and the incentives that drive it. Why settle for a single profit-taking transaction for the company when you can instead design a product that will extract a monetizable data stream from every buyer, returning revenue to the company for years? Once you’ve captured that data stream, you’ll protect it, even to the disadvantage of your customer. After all, if you buy up enough of the market, you can well afford to endure your customers’ anger and frustration. Just ask Mark Zuckerberg.

It’s not just consumer tech and social media platforms that have made this shift. The large ag-tech brand John Deere, for example, formerly beloved by its customers, is fighting a “right to repair” movement driven by farmers angry at being forbidden to fix their own machines, lest they disturb the proprietary software sending high-value data on the farmers’ land and crops back to the manufacturer. As more than one commenter on my Twitter thread noted, today in tech we are the product, not the prime beneficiary. The mechanical devices that used to be the product are increasingly just the middlemen.

There’s also a shift in who tech innovations today are for. Several respondents objected to my thread by drawing attention to today’s vibrant market in new tech for “geeks” and “nerds”—Raspberry Pis, open-source software tools, programmable robots. As great as many of these are for those with the time, skills, and interest to put them to use, they are tools made for a narrow audience. The thrill of seeing genuine innovation in biomedical technology, such as mRNA vaccines, is likewise dampened when we see the benefits concentrated in the wealthiest countries—the ones already best served by tech.



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The hunter-gatherer groups at the heart of a microbiome gold rush

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The hunter-gatherer groups at the heart of a microbiome gold rush


The first step to finding out is to catalogue what microbes we might have lost. To get as close to ancient microbiomes as possible, microbiologists have begun studying multiple Indigenous groups. Two have received the most attention: the Yanomami of the Amazon rainforest and the Hadza, in northern Tanzania. 

Researchers have made some startling discoveries already. A study by Sonnenburg and his colleagues, published in July, found that the gut microbiomes of the Hadza appear to include bugs that aren’t seen elsewhere—around 20% of the microbe genomes identified had not been recorded in a global catalogue of over 200,000 such genomes. The researchers found 8.4 million protein families in the guts of the 167 Hadza people they studied. Over half of them had not previously been identified in the human gut.

Plenty of other studies published in the last decade or so have helped build a picture of how the diets and lifestyles of hunter-gatherer societies influence the microbiome, and scientists have speculated on what this means for those living in more industrialized societies. But these revelations have come at a price.

A changing way of life

The Hadza people hunt wild animals and forage for fruit and honey. “We still live the ancient way of life, with arrows and old knives,” says Mangola, who works with the Olanakwe Community Fund to support education and economic projects for the Hadza. Hunters seek out food in the bush, which might include baboons, vervet monkeys, guinea fowl, kudu, porcupines, or dik-dik. Gatherers collect fruits, vegetables, and honey.

Mangola, who has met with multiple scientists over the years and participated in many research projects, has witnessed firsthand the impact of such research on his community. Much of it has been positive. But not all researchers act thoughtfully and ethically, he says, and some have exploited or harmed the community.

One enduring problem, says Mangola, is that scientists have tended to come and study the Hadza without properly explaining their research or their results. They arrive from Europe or the US, accompanied by guides, and collect feces, blood, hair, and other biological samples. Often, the people giving up these samples don’t know what they will be used for, says Mangola. Scientists get their results and publish them without returning to share them. “You tell the world [what you’ve discovered]—why can’t you come back to Tanzania to tell the Hadza?” asks Mangola. “It would bring meaning and excitement to the community,” he says.

Some scientists have talked about the Hadza as if they were living fossils, says Alyssa Crittenden, a nutritional anthropologist and biologist at the University of Nevada in Las Vegas, who has been studying and working with the Hadza for the last two decades.

The Hadza have been described as being “locked in time,” she adds, but characterizations like that don’t reflect reality. She has made many trips to Tanzania and seen for herself how life has changed. Tourists flock to the region. Roads have been built. Charities have helped the Hadza secure land rights. Mangola went abroad for his education: he has a law degree and a master’s from the Indigenous Peoples Law and Policy program at the University of Arizona.

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan


Over the last couple of decades, scientists have come to realize just how important the microbes that crawl all over us are to our health. But some believe our microbiomes are in crisis—casualties of an increasingly sanitized way of life. Disturbances in the collections of microbes we host have been associated with a whole host of diseases, ranging from arthritis to Alzheimer’s.

Some might not be completely gone, though. Scientists believe many might still be hiding inside the intestines of people who don’t live in the polluted, processed environment that most of the rest of us share. They’ve been studying the feces of people like the Yanomami, an Indigenous group in the Amazon, who appear to still have some of the microbes that other people have lost. 

But there is a major catch: we don’t know whether those in hunter-gatherer societies really do have “healthier” microbiomes—and if they do, whether the benefits could be shared with others. At the same time, members of the communities being studied are concerned about the risk of what’s called biopiracy—taking natural resources from poorer countries for the benefit of wealthier ones. Read the full story.

—Jessica Hamzelou

Eric Schmidt has a 6-point plan for fighting election misinformation

—by Eric Schmidt, formerly the CEO of Google, and current cofounder of philanthropic initiative Schmidt Futures

The coming year will be one of seismic political shifts. Over 4 billion people will head to the polls in countries including the United States, Taiwan, India, and Indonesia, making 2024 the biggest election year in history.

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Navigating a shifting customer-engagement landscape with generative AI

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Navigating a shifting customer-engagement landscape with generative AI


A strategic imperative

Generative AI’s ability to harness customer data in a highly sophisticated manner means enterprises are accelerating plans to invest in and leverage the technology’s capabilities. In a study titled “The Future of Enterprise Data & AI,” Corinium Intelligence and WNS Triange surveyed 100 global C-suite leaders and decision-makers specializing in AI, analytics, and data. Seventy-six percent of the respondents said that their organizations are already using or planning to use generative AI.

According to McKinsey, while generative AI will affect most business functions, “four of them will likely account for 75% of the total annual value it can deliver.” Among these are marketing and sales and customer operations. Yet, despite the technology’s benefits, many leaders are unsure about the right approach to take and mindful of the risks associated with large investments.

Mapping out a generative AI pathway

One of the first challenges organizations need to overcome is senior leadership alignment. “You need the necessary strategy; you need the ability to have the necessary buy-in of people,” says Ayer. “You need to make sure that you’ve got the right use case and business case for each one of them.” In other words, a clearly defined roadmap and precise business objectives are as crucial as understanding whether a process is amenable to the use of generative AI.

The implementation of a generative AI strategy can take time. According to Ayer, business leaders should maintain a realistic perspective on the duration required for formulating a strategy, conduct necessary training across various teams and functions, and identify the areas of value addition. And for any generative AI deployment to work seamlessly, the right data ecosystems must be in place.

Ayer cites WNS Triange’s collaboration with an insurer to create a claims process by leveraging generative AI. Thanks to the new technology, the insurer can immediately assess the severity of a vehicle’s damage from an accident and make a claims recommendation based on the unstructured data provided by the client. “Because this can be immediately assessed by a surveyor and they can reach a recommendation quickly, this instantly improves the insurer’s ability to satisfy their policyholders and reduce the claims processing time,” Ayer explains.

All that, however, would not be possible without data on past claims history, repair costs, transaction data, and other necessary data sets to extract clear value from generative AI analysis. “Be very clear about data sufficiency. Don’t jump into a program where eventually you realize you don’t have the necessary data,” Ayer says.

The benefits of third-party experience

Enterprises are increasingly aware that they must embrace generative AI, but knowing where to begin is another thing. “You start off wanting to make sure you don’t repeat mistakes other people have made,” says Ayer. An external provider can help organizations avoid those mistakes and leverage best practices and frameworks for testing and defining explainability and benchmarks for return on investment (ROI).

Using pre-built solutions by external partners can expedite time to market and increase a generative AI program’s value. These solutions can harness pre-built industry-specific generative AI platforms to accelerate deployment. “Generative AI programs can be extremely complicated,” Ayer points out. “There are a lot of infrastructure requirements, touch points with customers, and internal regulations. Organizations will also have to consider using pre-built solutions to accelerate speed to value. Third-party service providers bring the expertise of having an integrated approach to all these elements.”

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