Human resource (HR) departments have long been integral to organizational success, and they’re likely to remain that way for decades to come. But the nature of HR is likely to evolve with new technologies, research, and trends.
What does the future of HR look like?
Remodeling the Workforce
For starters, we may see HR leading the charge in remodeling the shape of the average workforce. Increasingly, employers and consumers alike are valuing diversity and inclusion; companies are working harder to ensure a mix of people from different backgrounds are included at all levels of the organization. In the future, this is going to become an even bigger priority.
But this is a minor change compared to the next generation of workforce management. We’re already starting to see a blend of human beings and machines in the workplace, and in the near future, this is going to become more prominent – even in businesses filled with mostly high-skilled, white-collar workers. How will you handle the transition from a human position to one handled by an AI algorithm? How will you ensure that humans and machines can collaborate and maximize productivity together? How will you optimize the balance between human beings and machines in the workplace? And how can you tell what an optimal balance is?
These will be the big-picture questions dictating HR development in the future.
Even before the COVID-19 pandemic, remote work was gaining popularity. Employees were getting a feel for the benefits of the arrangement, such as cutting down on commute time, improving flexibility, and even increasing productivity. At the same time, employers get to save money and see better results. After the pandemic forced businesses to rethink work and increase safety, these benefits became more apparent to a wider range of businesses.
Today, HR departments are evolving to treat remote work as the default – rather than a temporary or gimmicky new approach to conventional work. That trend is likely to continue into the future as remote work becomes even more widely accepted.
The Evolution of HR Software
Today’s HR departments and organizations rely on HR software like Rippling to handle things like payroll, benefits management, and employee device management. Using one platform, they can store, review, and gather information, send messages, and even generate reports to analyze data. It’s seemingly comprehensive.
But in the future, these platforms will likely become even more robust. We’ll see the addition of new streams of data, real-time analyses, and possibly the inclusion of machine learning and AI algorithms to increase productivity or improve results.
Culture and Unity
Part of HR’s job is to create and sustain the culture within an organization, and make the team feel unified. This is increasingly difficult in a world dominated by remote work, but it’s increasingly demanded by the workforce.
Accordingly, HR will need to find new channels for communication, teambuilding, and collecting employee feedback. Organizational culture management is going to evolve into new forms, and employees will have to develop a different set of expectations for how it’s facilitated. In line with this, HR leaders will have to remain agile, forging culture-based connections when they can while still preserving the structure of the business.
The Gig Economy: Here to Stay?
Technology is responsible for introducing the “gig economy.” Though freelancing and gig work concepts have existed for decades, apps like Uber, Fiverr, and Airbnb made it much easier for individuals to offer their services as freelancers. In turn, corporations have attempted to take advantage of this by relying more heavily on contractors and freelancers instead of making the investments in full-time employees. This is favorable as a cost-saving measure, but it also introduces more flexibility into the organization. And while workers miss some benefits, they also have more freedom to control their workloads and explore other opportunities.
However, it remains uncertain whether the gig economy is here to stay or whether it was something of a temporary detour. Either way, HR departments will have to adapt to keep in line with current trends.
The Employee Experience
We’re already seeing a wave of momentum favoring the development and maintenance of the “employee experience.” In other words, how does an employee feel about the business and engage with the business, from the moment they’re recruited to their ongoing career development? Positive employee experiences lead to higher morale, higher productivity, and higher employee retention. The subjective nature of the employee experience can also reveal a lot about how the organization operates.
In the future, employee experience will become an even higher priority – and become easier to measure and control. Better tools will make it easier for employees to provide feedback about their experiences throughout their careers, and better analytics platforms will make it easier to figure out which changes to make to improve the business.
Nearly all departments and all industries are increasingly relying on data to improve, and HR is no different. In the future, HR will become even more reliant on data to operate efficiently.
Today’s HR departments use a variety of data points to create images of job candidates, employees, and organizational efficiency, such as hours worked, employee retention, and metrics related to recruiting, training, and development. Data may become even more granular in the future, studying nuanced elements of employee behaviors from the moment they’re recruited.
Most of these data will be collected automatically, with the help of device tracking and robust HR software platforms – which leads to our next points.
AI and Automation
HR departments are also likely to incorporate more AI and automation. Automation is a no-brainer; if you can automate a task that ordinarily requires manual human effort, you’ll instantly reduce the hours your employees need to work. Not only does this save the organization money, it also frees up human employees to focus on more important things.
Artificial intelligence (AI) will also serve a bigger role in the future. With sufficiently advanced machine learning algorithms, HR leaders can quickly and efficiently crunch the numbers they’ve gathered and come to a final conclusion. And in the right context, a suitable AI could even handle previously human-exclusive tasks, such as handling employee conflicts or interviewing candidates.
Sustainability and Image
Today’s consumers care more about sustainability, and not just environmental sustainability. Human and social sustainability require businesses to engage in socially responsible hiring and employee management practices. Today, this includes hiring people from a diverse range of backgrounds, treating employees fairly, and compensating them well. In the future, these are going to become even bigger priorities for consumers, which means businesses will need to do more to make their operations transparent (and show off their sustainability efforts).
The very nature of human and social sustainability may also evolve in the near future. For example, if machines are gradually replacing human jobs in a certain industry, will it be considered socially sustainable or responsible to maintain at least some human jobs?
Cycles of Progression
Over time, the rate of change within HR departments is likely to increase; in other words, HR progression will be accelerating. As we’ve seen, technology tends to evolve exponentially. New technologies get incorporated into existing businesses that create even newer, better technologies. And once things like machine learning and big data analytics get thrown into the mix, it’s hard to stop that momentum.
This acceleration will also be fueled by competition. As HR departments begin pushing the limits of their productivity and effectiveness, other HR departments must follow suit to keep up. Nobody wants to be left in the dust with a years-old platform that’s now becoming obsolete in mainstream workforces.
Even with the onset of AI, automation, and a machine-heavy workforce, HR departments are going to remain important for productivity and sustainability for the foreseeable future. However, the role of an HR manager or HR director is going to change substantially in the coming years. No one can predict the future, but we can see many of these trends already developing in the present. The transformation is already unfolding.
Fintech Kennek raises $12.5M seed round to digitize lending
London-based fintech startup Kennek has raised $12.5 million in seed funding to expand its lending operating system.
According to an Oct. 10 tech.eu report, the round was led by HV Capital and included participation from Dutch Founders Fund, AlbionVC, FFVC, Plug & Play Ventures, and Syndicate One. Kennek offers software-as-a-service tools to help non-bank lenders streamline their operations using open banking, open finance, and payments.
The platform aims to automate time-consuming manual tasks and consolidate fragmented data to simplify lending. Xavier De Pauw, founder of Kennek said:
“Until kennek, lenders had to devote countless hours to menial operational tasks and deal with jumbled and hard-coded data – which makes every other part of lending a headache. As former lenders ourselves, we lived and breathed these frustrations, and built kennek to make them a thing of the past.”
The company said the latest funding round was oversubscribed and closed quickly despite the challenging fundraising environment. The new capital will be used to expand Kennek’s engineering team and strengthen its market position in the UK while exploring expansion into other European markets. Barbod Namini, Partner at lead investor HV Capital, commented on the investment:
“Kennek has developed an ambitious and genuinely unique proposition which we think can be the foundation of the entire alternative lending space. […] It is a complicated market and a solution that brings together all information and stakeholders onto a single platform is highly compelling for both lenders & the ecosystem as a whole.”
The fintech lending space has grown rapidly in recent years, but many lenders still rely on legacy systems and manual processes that limit efficiency and scalability. Kennek aims to leverage open banking and data integration to provide lenders with a more streamlined, automated lending experience.
The seed funding will allow the London-based startup to continue developing its platform and expanding its team to meet demand from non-bank lenders looking to digitize operations. Kennek’s focus on the UK and Europe also comes amid rising adoption of open banking and open finance in the regions.
Featured Image Credit: Photo from Kennek.io; Thank you!
Fortune 500’s race for generative AI breakthroughs
As excitement around generative AI grows, Fortune 500 companies, including Goldman Sachs, are carefully examining the possible applications of this technology. A recent survey of U.S. executives indicated that 60% believe generative AI will substantially impact their businesses in the long term. However, they anticipate a one to two-year timeframe before implementing their initial solutions. This optimism stems from the potential of generative AI to revolutionize various aspects of businesses, from enhancing customer experiences to optimizing internal processes. In the short term, companies will likely focus on pilot projects and experimentation, gradually integrating generative AI into their operations as they witness its positive influence on efficiency and profitability.
Goldman Sachs’ Cautious Approach to Implementing Generative AI
In a recent interview, Goldman Sachs CIO Marco Argenti revealed that the firm has not yet implemented any generative AI use cases. Instead, the company focuses on experimentation and setting high standards before adopting the technology. Argenti recognized the desire for outcomes in areas like developer and operational efficiency but emphasized ensuring precision before putting experimental AI use cases into production.
According to Argenti, striking the right balance between driving innovation and maintaining accuracy is crucial for successfully integrating generative AI within the firm. Goldman Sachs intends to continue exploring this emerging technology’s potential benefits and applications while diligently assessing risks to ensure it meets the company’s stringent quality standards.
One possible application for Goldman Sachs is in software development, where the company has observed a 20-40% productivity increase during its trials. The goal is for 1,000 developers to utilize generative AI tools by year’s end. However, Argenti emphasized that a well-defined expectation of return on investment is necessary before fully integrating generative AI into production.
To achieve this, the company plans to implement a systematic and strategic approach to adopting generative AI, ensuring that it complements and enhances the skills of its developers. Additionally, Goldman Sachs intends to evaluate the long-term impact of generative AI on their software development processes and the overall quality of the applications being developed.
Goldman Sachs’ approach to AI implementation goes beyond merely executing models. The firm has created a platform encompassing technical, legal, and compliance assessments to filter out improper content and keep track of all interactions. This comprehensive system ensures seamless integration of artificial intelligence in operations while adhering to regulatory standards and maintaining client confidentiality. Moreover, the platform continuously improves and adapts its algorithms, allowing Goldman Sachs to stay at the forefront of technology and offer its clients the most efficient and secure services.
Featured Image Credit: Photo by Google DeepMind; Pexels; Thank you!
UK seizes web3 opportunity simplifying crypto regulations
As Web3 companies increasingly consider leaving the United States due to regulatory ambiguity, the United Kingdom must simplify its cryptocurrency regulations to attract these businesses. The conservative think tank Policy Exchange recently released a report detailing ten suggestions for improving Web3 regulation in the country. Among the recommendations are reducing liability for token holders in decentralized autonomous organizations (DAOs) and encouraging the Financial Conduct Authority (FCA) to adopt alternative Know Your Customer (KYC) methodologies, such as digital identities and blockchain analytics tools. These suggestions aim to position the UK as a hub for Web3 innovation and attract blockchain-based businesses looking for a more conducive regulatory environment.
Streamlining Cryptocurrency Regulations for Innovation
To make it easier for emerging Web3 companies to navigate existing legal frameworks and contribute to the UK’s digital economy growth, the government must streamline cryptocurrency regulations and adopt forward-looking approaches. By making the regulatory landscape clear and straightforward, the UK can create an environment that fosters innovation, growth, and competitiveness in the global fintech industry.
The Policy Exchange report also recommends not weakening self-hosted wallets or treating proof-of-stake (PoS) services as financial services. This approach aims to protect the fundamental principles of decentralization and user autonomy while strongly emphasizing security and regulatory compliance. By doing so, the UK can nurture an environment that encourages innovation and the continued growth of blockchain technology.
Despite recent strict measures by UK authorities, such as His Majesty’s Treasury and the FCA, toward the digital assets sector, the proposed changes in the Policy Exchange report strive to make the UK a more attractive location for Web3 enterprises. By adopting these suggestions, the UK can demonstrate its commitment to fostering innovation in the rapidly evolving blockchain and cryptocurrency industries while ensuring a robust and transparent regulatory environment.
The ongoing uncertainty surrounding cryptocurrency regulations in various countries has prompted Web3 companies to explore alternative jurisdictions with more precise legal frameworks. As the United States grapples with regulatory ambiguity, the United Kingdom can position itself as a hub for Web3 innovation by simplifying and streamlining its cryptocurrency regulations.
Featured Image Credit: Photo by Jonathan Borba; Pexels; Thank you!