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What went so wrong with covid in India? Everything.

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What went so wrong with covid in India? Everything.


But voices like his were drowned out by the federal government’s messaging, which suggested that India had somehow outwitted the virus. The hype was so strong that even some medical professionals bought into it. A Harvard Medical School professor told the financial daily Mint that “the pandemic has behaved in a very unique way in India.” 

“The real harm in undercounting is that people will take the pandemic lightly,” says Arun. “If supposedly few people are dying due to covid, the public will think it doesn’t kill, and they won’t change their behavior.” In fact, by mid-December India had reached yet another somber milestone: it recorded its 10 millionth infection. It was only the second country to do so, after the US. 

The government hadn’t used the first lockdown wisely, but December was its chance to set things right, says Gagandeep Kang, a professor of microbiology at the Christian Medical College in Vellore, Tamil Nadu. She says that a number of tactics—ramping up sequencing, studying public behavior, collecting more data, refusing permission for superspreader events, and starting the vaccine rollout earlier than planned—would have saved many lives during the now-inevitable second wave. 

Instead, she says, the government continued its “top-down approach,” in which bureaucrats rather than scientists and health-care professionals were making decisions. 

“We live in a very unequal society,” she says. “So we need to engage people and build partnerships at a granular level if we are to effectively deliver information and resources.”

In December the government of Goa let its guard down entirely. The state is heavily reliant on tourism, which makes up nearly 17% of its income. The bulk of the tourists show up in December to celebrate Christmas and New Year on sandy beaches with raves and fireworks.

Vivek Menezes, a Goan journalist, says that the state’s reputation as “the place to be” had not faded during the pandemic. “It’s the place for India’s wealthy and for Bollywood, and therefore it’s the place for India,” Menezes says. The pandemic had kept foreign tourists from visiting, but domestic holidaymakers poured in. Some states, such as Maharashtra, had placed restrictions at their borders; others, like Kerala, had a strict policy of contact tracing. In Goa, visitors didn’t even have to show a negative covid test. And the state’s masking policy extended only to health-care workers, visitors to health-care facilities, and people showing symptoms. “Goa was left to the dogs,” says Menezes. 

The world’s largest superspreader

India started 2021 having registered nearly 150,000 deaths. Only then, in January, did the government place its first vaccine order, and it was for a shockingly low amount—just 11 million doses of Covishield, the Indian version of the AstraZeneca vaccine. It also ordered 5.5 million doses of Covaxin, a locally developed vaccine that has yet to publish efficacy data. Those orders fell far short of what the country actually needed. Subhash Salunke, a senior advisor to the independent Public Health Foundation of India, estimates that 1.4 billion doses would have been required to fully vaccinate all eligible adults. 

On January 28, in an address to the World Economic Forum in Davos, Modi declared that India had “saved humanity from a big disaster by containing corona effectively.” His government then gave the go-ahead for the Kumbh Mela, a Hindu festival that attracts crushing throngs of millions of people to the holy city of Haridwar in the northern state of Uttarakhand, which is famous for its temples and pilgrimage sites. When the state’s former chief minister suggested that the festival should be “symbolic” this year given the circumstances, he was fired. 

A senior politician in the prime minister’s Bharatiya Janata Party told the Indian magazine The Caravan that the federal government had its eye on the forthcoming state elections and didn’t want to lose the support of religious leaders. As it turned out, the Kumbh wasn’t just any superspreader event—with a reported 9.1 million people in attendance, it was the world’s largest superspreader event. “Any person with a basic textbook on public health would have told you this was not the time,” says Kang. 

The Indian government only placed its first vaccine order in January 2021, after having registered nearly 150,000 deaths. Even then, it was for a shockingly low amount—11 million doses of Covishield and 5.5 million doses of Covaxin for a country of 1.3 billion.

In February Salunke, the public health expert, was working in an agrarian district in the western state of Maharashtra when he noticed that the virus was transmitting “much faster” than before. It was affecting entire families. 

“I felt we were dealing with an agent that had changed or appeared to have changed,” he says. “I started to investigate.” Salunke, it now turns out, had found one mutation of a variant that had been detected in India the previous October. He suspected that the variant, now known as delta, was about to run rampant. It did. It is now in more than 90 countries. 

“I went to all those who are responsible and those who matter—whether district level officials or bureaucrats at the central level, you name it. Everyone who I knew I immediately shared this information with,” he says.

Salunke’s discovery doesn’t appear to have affected the official response. Even as the second wave was accelerating and after the WHO designated the new mutation “a variant of interest” on April 4, Modi kept up his hectic schedule ahead of state elections in West Bengal, personally appearing at numerous public rallies. 

At one point he gloated about the size of the crowd he had attracted: “In all directions I see huge crowds of people … I have never seen such crowds at a rally.” 

“The rallies were a direct message from the leadership that the virus was gone,” says Laxminarayan of the Center for Disease Dynamics, Economics & Policy. 

The second wave filled hospitals, which quickly ran out of beds, oxygen, and medication, forcing gasping patients to wait—and then die—in homes, in parking lots, and on sidewalks. Crematoriums had to build makeshift pyres to keep up with the demand, and there were reports that the outpouring of ash drifted so far it stained clothes a kilometer away. Many poor people couldn’t even afford to pay for funeral rites and immersed the bodies of their loved ones directly into the River Ganges, which led hundreds of corpses to wash up on the banks in several states. Alongside these apocalyptic scenes came the news that deadly fungal infections were overwhelming covid patients, likely as a result of lower infection control and overreliance on steroids in treating the virus. 

Chaos continues; Delta spreads

And all along, there has been Modi. The prime minister had been the face of India’s fight against the pandemic—literally: his headshot appears prominently on the certificate given to people who get their vaccine. But after the second wave, his premature triumphalism was mocked and his lack of preparedness derided widely. Since then, he has gone largely missing from the public eye, leaving it to colleagues to place the blame elsewhere, most notably—and inaccurately—on the government’s political opposition. As a result, Indians have been left to face the biggest national crisis of their lifetime on their own. 

This abandonment has created a sense of camaraderie among some groups of Indians, with many using social media and WhatsApp to help each other out by sharing information about hospital beds and oxygen cylinders. They have also organized on the ground, distributing meals to those in need. 

“The [BJP] rallies were a direct message from the leadership that the virus was gone.”

Ramanan Laxminarayan, the Center for Disease Dynamics, Economics & Policy

But the leadership vacuum has also produced a huge market for profiteers and scammers at the highest levels. In May, opposition politicians accused a leader of the ruling BJP party, Tejaswi Surya, of taking part in a vaccine commission scam. And the health minister of Goa, Vishwajit Rane, was forced to deny claims that he played a part in a scam involving the purchase of ventilators. Even the prime minister’s signature covid relief fund, PM Cares, came under fire after it spent Rs 2,250 crore (over $300 million) on 60,000 ventilators that doctors later complained were faulty and “too risky to use.” The fund, which attracted at least $423 million in donations, has also raised concerns about corruption and lack of transparency. 

A successful vaccination agenda might have helped erase the memory of the string of missteps, but under Modi it has only been one technocratic mistake after another. At the end of May, with far fewer vaccines in hand than it needs, the government announced plans to start mixing doses of different vaccine types. And at the height of the second wave, it introduced Co-WIN, an online booking system that was mandatory for anyone under 45 who was trying to get vaccinated. The system, which had been under scrutiny for months, was disastrous: not only did it automatically exclude those who do not use computers and smartphones, but it was also hit by bugs and overwhelmed by people desperate to get protection.



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The hunter-gatherer groups at the heart of a microbiome gold rush

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The hunter-gatherer groups at the heart of a microbiome gold rush


The first step to finding out is to catalogue what microbes we might have lost. To get as close to ancient microbiomes as possible, microbiologists have begun studying multiple Indigenous groups. Two have received the most attention: the Yanomami of the Amazon rainforest and the Hadza, in northern Tanzania. 

Researchers have made some startling discoveries already. A study by Sonnenburg and his colleagues, published in July, found that the gut microbiomes of the Hadza appear to include bugs that aren’t seen elsewhere—around 20% of the microbe genomes identified had not been recorded in a global catalogue of over 200,000 such genomes. The researchers found 8.4 million protein families in the guts of the 167 Hadza people they studied. Over half of them had not previously been identified in the human gut.

Plenty of other studies published in the last decade or so have helped build a picture of how the diets and lifestyles of hunter-gatherer societies influence the microbiome, and scientists have speculated on what this means for those living in more industrialized societies. But these revelations have come at a price.

A changing way of life

The Hadza people hunt wild animals and forage for fruit and honey. “We still live the ancient way of life, with arrows and old knives,” says Mangola, who works with the Olanakwe Community Fund to support education and economic projects for the Hadza. Hunters seek out food in the bush, which might include baboons, vervet monkeys, guinea fowl, kudu, porcupines, or dik-dik. Gatherers collect fruits, vegetables, and honey.

Mangola, who has met with multiple scientists over the years and participated in many research projects, has witnessed firsthand the impact of such research on his community. Much of it has been positive. But not all researchers act thoughtfully and ethically, he says, and some have exploited or harmed the community.

One enduring problem, says Mangola, is that scientists have tended to come and study the Hadza without properly explaining their research or their results. They arrive from Europe or the US, accompanied by guides, and collect feces, blood, hair, and other biological samples. Often, the people giving up these samples don’t know what they will be used for, says Mangola. Scientists get their results and publish them without returning to share them. “You tell the world [what you’ve discovered]—why can’t you come back to Tanzania to tell the Hadza?” asks Mangola. “It would bring meaning and excitement to the community,” he says.

Some scientists have talked about the Hadza as if they were living fossils, says Alyssa Crittenden, a nutritional anthropologist and biologist at the University of Nevada in Las Vegas, who has been studying and working with the Hadza for the last two decades.

The Hadza have been described as being “locked in time,” she adds, but characterizations like that don’t reflect reality. She has made many trips to Tanzania and seen for herself how life has changed. Tourists flock to the region. Roads have been built. Charities have helped the Hadza secure land rights. Mangola went abroad for his education: he has a law degree and a master’s from the Indigenous Peoples Law and Policy program at the University of Arizona.

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan


Over the last couple of decades, scientists have come to realize just how important the microbes that crawl all over us are to our health. But some believe our microbiomes are in crisis—casualties of an increasingly sanitized way of life. Disturbances in the collections of microbes we host have been associated with a whole host of diseases, ranging from arthritis to Alzheimer’s.

Some might not be completely gone, though. Scientists believe many might still be hiding inside the intestines of people who don’t live in the polluted, processed environment that most of the rest of us share. They’ve been studying the feces of people like the Yanomami, an Indigenous group in the Amazon, who appear to still have some of the microbes that other people have lost. 

But there is a major catch: we don’t know whether those in hunter-gatherer societies really do have “healthier” microbiomes—and if they do, whether the benefits could be shared with others. At the same time, members of the communities being studied are concerned about the risk of what’s called biopiracy—taking natural resources from poorer countries for the benefit of wealthier ones. Read the full story.

—Jessica Hamzelou

Eric Schmidt has a 6-point plan for fighting election misinformation

—by Eric Schmidt, formerly the CEO of Google, and current cofounder of philanthropic initiative Schmidt Futures

The coming year will be one of seismic political shifts. Over 4 billion people will head to the polls in countries including the United States, Taiwan, India, and Indonesia, making 2024 the biggest election year in history.

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Navigating a shifting customer-engagement landscape with generative AI

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Navigating a shifting customer-engagement landscape with generative AI


A strategic imperative

Generative AI’s ability to harness customer data in a highly sophisticated manner means enterprises are accelerating plans to invest in and leverage the technology’s capabilities. In a study titled “The Future of Enterprise Data & AI,” Corinium Intelligence and WNS Triange surveyed 100 global C-suite leaders and decision-makers specializing in AI, analytics, and data. Seventy-six percent of the respondents said that their organizations are already using or planning to use generative AI.

According to McKinsey, while generative AI will affect most business functions, “four of them will likely account for 75% of the total annual value it can deliver.” Among these are marketing and sales and customer operations. Yet, despite the technology’s benefits, many leaders are unsure about the right approach to take and mindful of the risks associated with large investments.

Mapping out a generative AI pathway

One of the first challenges organizations need to overcome is senior leadership alignment. “You need the necessary strategy; you need the ability to have the necessary buy-in of people,” says Ayer. “You need to make sure that you’ve got the right use case and business case for each one of them.” In other words, a clearly defined roadmap and precise business objectives are as crucial as understanding whether a process is amenable to the use of generative AI.

The implementation of a generative AI strategy can take time. According to Ayer, business leaders should maintain a realistic perspective on the duration required for formulating a strategy, conduct necessary training across various teams and functions, and identify the areas of value addition. And for any generative AI deployment to work seamlessly, the right data ecosystems must be in place.

Ayer cites WNS Triange’s collaboration with an insurer to create a claims process by leveraging generative AI. Thanks to the new technology, the insurer can immediately assess the severity of a vehicle’s damage from an accident and make a claims recommendation based on the unstructured data provided by the client. “Because this can be immediately assessed by a surveyor and they can reach a recommendation quickly, this instantly improves the insurer’s ability to satisfy their policyholders and reduce the claims processing time,” Ayer explains.

All that, however, would not be possible without data on past claims history, repair costs, transaction data, and other necessary data sets to extract clear value from generative AI analysis. “Be very clear about data sufficiency. Don’t jump into a program where eventually you realize you don’t have the necessary data,” Ayer says.

The benefits of third-party experience

Enterprises are increasingly aware that they must embrace generative AI, but knowing where to begin is another thing. “You start off wanting to make sure you don’t repeat mistakes other people have made,” says Ayer. An external provider can help organizations avoid those mistakes and leverage best practices and frameworks for testing and defining explainability and benchmarks for return on investment (ROI).

Using pre-built solutions by external partners can expedite time to market and increase a generative AI program’s value. These solutions can harness pre-built industry-specific generative AI platforms to accelerate deployment. “Generative AI programs can be extremely complicated,” Ayer points out. “There are a lot of infrastructure requirements, touch points with customers, and internal regulations. Organizations will also have to consider using pre-built solutions to accelerate speed to value. Third-party service providers bring the expertise of having an integrated approach to all these elements.”

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