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Enabling the next iteration of the internet: The metaverse

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Enabling the next iteration of the internet: The metaverse


It’s this continuum of technologies that’s evolving that will shape the future, in my opinion. When you asked “what are companies doing there now,” I think you mentioned Walmart. What I’m seeing is that a lot of companies that are interested in exploring the metaverse, they want to anticipate disruption. They want to deeply understand what are the opportunities, what are the risks and what does it mean for their business and how to strategically engage, to learn, to test and learn, but also to reap some enduring value from engaging with the metaverse.

So they’re trying to figure out their role rather than just to sit in the sidelines. For a lot of them, it’s really driven by the fact that young users, about 80% of them are saying they’ve grown up with gaming and they consider themselves gamers. I can’t wait for TL To talk more about this, but it’s about in many ways accessing the next generation of consumers, the next generation of users, and building and strengthening that loyalty with them. And so a lot of brands, a lot of companies, are entering into the metaverse for that reason. But also on the enterprise side, experimenting with the metaverse because they want to see how it can drive efficiencies, how it can drive better collaboration. So, that’s kind of what we see unfolding right now.

Laurel: Well, that’s great. On that line of collaboration TL, we’re discussing the metaverse in the frame of business, but there is an element of community that is traced back very deep into the history of the internet. So where are we now on the historical timeline of virtual environments?

TL: Yeah, it’s really terrific hearing Denise’s reflections. I really caught two points there about the internet of place and the internet of ownership because actually those two themes go back to the earliest days of online networking in what were called MUDs, multi-user dimensions, sort of text-based, multi-user play spaces. Those actually originated in the late 70s, if you can believe it. So we’ve actually had versions of this folks coming together online to play, to create, to communicate, and to build community for decades now. We’re really just seeing the latest iteration of that. So I always love looking back, looking forward because some of the experiments we’re doing now have already been done, and it might be worth thinking about what is the next iteration, what are the next challenges to extend that long history and conversation?

Laurel: So yeah, how do you see the metaverse or as it’s being imagined now as an opportunity for a new way of working and life in the virtual world, and what’s so different about this reincarnation of it versus from years past?

TL: Well, I’m actually very curious to see if folks who are working on it now can distinguish what they’re going to do differently. Because right now I’m seeing a lot of the same things we’ve seen before and there’s some really important lessons there. It’s not enough to, for example build a store in a virtual world and expect people are just going to come to it and buy things. That was done, for example, in Second Life. I mean, Second Life is a really interesting moment in the history of virtual worlds. In some ways it was the second wave, it was a 3D world. We had internet infrastructure, we had people with good enough computers to be in that space. And if you even look back at what happened is a lot of hollow empty spaces were built. So, I think there’s a real challenge on folks who are tackling this now to pay attention to some big ticket issues that still have to be wrestled with.

Some of those are technical and infrastructural. People want meaningful engagement in online spaces, and that means we need to attend to embodiment in virtual spaces. How do we actually do the kind of sophisticated communication, including non-verbal communication, that we do so well offline in these online spaces? I think the other thing that’s really critical for folks looking forward is understanding that technology is not the pure driver of innovation. Social innovation is something communities and users are constantly doing. And so watching what communities are doing and the context in which they’re working and living and playing is really important. So, I think those are just two things that come to mind in terms of thinking about the future and what could be different if folks really tackle the next round of challenges. 

Laurel: Well, it’s excellent perspective. And Denise, when we think about that kind of tech innovation and social innovation, what opportunities are possible now. Americans and people in general spend enormous amounts of time online, but maybe it’s sort of a read-only experience, you’re not necessarily writing to or creating something in response.

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The hunter-gatherer groups at the heart of a microbiome gold rush

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The hunter-gatherer groups at the heart of a microbiome gold rush


The first step to finding out is to catalogue what microbes we might have lost. To get as close to ancient microbiomes as possible, microbiologists have begun studying multiple Indigenous groups. Two have received the most attention: the Yanomami of the Amazon rainforest and the Hadza, in northern Tanzania. 

Researchers have made some startling discoveries already. A study by Sonnenburg and his colleagues, published in July, found that the gut microbiomes of the Hadza appear to include bugs that aren’t seen elsewhere—around 20% of the microbe genomes identified had not been recorded in a global catalogue of over 200,000 such genomes. The researchers found 8.4 million protein families in the guts of the 167 Hadza people they studied. Over half of them had not previously been identified in the human gut.

Plenty of other studies published in the last decade or so have helped build a picture of how the diets and lifestyles of hunter-gatherer societies influence the microbiome, and scientists have speculated on what this means for those living in more industrialized societies. But these revelations have come at a price.

A changing way of life

The Hadza people hunt wild animals and forage for fruit and honey. “We still live the ancient way of life, with arrows and old knives,” says Mangola, who works with the Olanakwe Community Fund to support education and economic projects for the Hadza. Hunters seek out food in the bush, which might include baboons, vervet monkeys, guinea fowl, kudu, porcupines, or dik-dik. Gatherers collect fruits, vegetables, and honey.

Mangola, who has met with multiple scientists over the years and participated in many research projects, has witnessed firsthand the impact of such research on his community. Much of it has been positive. But not all researchers act thoughtfully and ethically, he says, and some have exploited or harmed the community.

One enduring problem, says Mangola, is that scientists have tended to come and study the Hadza without properly explaining their research or their results. They arrive from Europe or the US, accompanied by guides, and collect feces, blood, hair, and other biological samples. Often, the people giving up these samples don’t know what they will be used for, says Mangola. Scientists get their results and publish them without returning to share them. “You tell the world [what you’ve discovered]—why can’t you come back to Tanzania to tell the Hadza?” asks Mangola. “It would bring meaning and excitement to the community,” he says.

Some scientists have talked about the Hadza as if they were living fossils, says Alyssa Crittenden, a nutritional anthropologist and biologist at the University of Nevada in Las Vegas, who has been studying and working with the Hadza for the last two decades.

The Hadza have been described as being “locked in time,” she adds, but characterizations like that don’t reflect reality. She has made many trips to Tanzania and seen for herself how life has changed. Tourists flock to the region. Roads have been built. Charities have helped the Hadza secure land rights. Mangola went abroad for his education: he has a law degree and a master’s from the Indigenous Peoples Law and Policy program at the University of Arizona.

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan

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The Download: a microbiome gold rush, and Eric Schmidt’s election misinformation plan


Over the last couple of decades, scientists have come to realize just how important the microbes that crawl all over us are to our health. But some believe our microbiomes are in crisis—casualties of an increasingly sanitized way of life. Disturbances in the collections of microbes we host have been associated with a whole host of diseases, ranging from arthritis to Alzheimer’s.

Some might not be completely gone, though. Scientists believe many might still be hiding inside the intestines of people who don’t live in the polluted, processed environment that most of the rest of us share. They’ve been studying the feces of people like the Yanomami, an Indigenous group in the Amazon, who appear to still have some of the microbes that other people have lost. 

But there is a major catch: we don’t know whether those in hunter-gatherer societies really do have “healthier” microbiomes—and if they do, whether the benefits could be shared with others. At the same time, members of the communities being studied are concerned about the risk of what’s called biopiracy—taking natural resources from poorer countries for the benefit of wealthier ones. Read the full story.

—Jessica Hamzelou

Eric Schmidt has a 6-point plan for fighting election misinformation

—by Eric Schmidt, formerly the CEO of Google, and current cofounder of philanthropic initiative Schmidt Futures

The coming year will be one of seismic political shifts. Over 4 billion people will head to the polls in countries including the United States, Taiwan, India, and Indonesia, making 2024 the biggest election year in history.

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Navigating a shifting customer-engagement landscape with generative AI

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Navigating a shifting customer-engagement landscape with generative AI


A strategic imperative

Generative AI’s ability to harness customer data in a highly sophisticated manner means enterprises are accelerating plans to invest in and leverage the technology’s capabilities. In a study titled “The Future of Enterprise Data & AI,” Corinium Intelligence and WNS Triange surveyed 100 global C-suite leaders and decision-makers specializing in AI, analytics, and data. Seventy-six percent of the respondents said that their organizations are already using or planning to use generative AI.

According to McKinsey, while generative AI will affect most business functions, “four of them will likely account for 75% of the total annual value it can deliver.” Among these are marketing and sales and customer operations. Yet, despite the technology’s benefits, many leaders are unsure about the right approach to take and mindful of the risks associated with large investments.

Mapping out a generative AI pathway

One of the first challenges organizations need to overcome is senior leadership alignment. “You need the necessary strategy; you need the ability to have the necessary buy-in of people,” says Ayer. “You need to make sure that you’ve got the right use case and business case for each one of them.” In other words, a clearly defined roadmap and precise business objectives are as crucial as understanding whether a process is amenable to the use of generative AI.

The implementation of a generative AI strategy can take time. According to Ayer, business leaders should maintain a realistic perspective on the duration required for formulating a strategy, conduct necessary training across various teams and functions, and identify the areas of value addition. And for any generative AI deployment to work seamlessly, the right data ecosystems must be in place.

Ayer cites WNS Triange’s collaboration with an insurer to create a claims process by leveraging generative AI. Thanks to the new technology, the insurer can immediately assess the severity of a vehicle’s damage from an accident and make a claims recommendation based on the unstructured data provided by the client. “Because this can be immediately assessed by a surveyor and they can reach a recommendation quickly, this instantly improves the insurer’s ability to satisfy their policyholders and reduce the claims processing time,” Ayer explains.

All that, however, would not be possible without data on past claims history, repair costs, transaction data, and other necessary data sets to extract clear value from generative AI analysis. “Be very clear about data sufficiency. Don’t jump into a program where eventually you realize you don’t have the necessary data,” Ayer says.

The benefits of third-party experience

Enterprises are increasingly aware that they must embrace generative AI, but knowing where to begin is another thing. “You start off wanting to make sure you don’t repeat mistakes other people have made,” says Ayer. An external provider can help organizations avoid those mistakes and leverage best practices and frameworks for testing and defining explainability and benchmarks for return on investment (ROI).

Using pre-built solutions by external partners can expedite time to market and increase a generative AI program’s value. These solutions can harness pre-built industry-specific generative AI platforms to accelerate deployment. “Generative AI programs can be extremely complicated,” Ayer points out. “There are a lot of infrastructure requirements, touch points with customers, and internal regulations. Organizations will also have to consider using pre-built solutions to accelerate speed to value. Third-party service providers bring the expertise of having an integrated approach to all these elements.”

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